Order Policies

PRIVATE LABEL RETAIL

Private label orders require a 24 unit minimum for retail sizes. Any combination of retail-sized products may be chosen. Orders will be scheduled into production once confirmation of the order, the required non-refundable $50 logo setup fee, and logo design are received. Please allow 7 days for order completion. All private label retail products will ship standard ground.

Return Policy: Private Label Retail Products

The Supplier will ensure that all products are shipped in saleable condition. Unless notification is received by the Customer within 14 business days of receipt of the Products by the Reseller, the Customer shall have accepted the Products in saleable condition and waived any right to claim otherwise.
Products deemed to be defective, non-conforming, damaged, or of erroneous shipment may be returned for credit with prior written approval by the Supplier. Supplier agrees to pay all shipping costs without restocking charges. Customer shall provide supporting photograph and/or documentation as evidence of defective or non-conforming products prior to Supplier approving their return. Supplier may, at its discretion, request Customer to discard such defective or non-conforming products rather than return them, and apply credit to the Customer.
For retail quality issues, please chat with us online, email Customer Service at support@yourbrandskincare.com or call us at 833-855-9505.

Product Labeling

Universal Companies, Inc. (“Universal”) is not responsible for trademark or copyright infringement on product names and artwork selected and/or provided by the Purchaser (“Purchaser”). The Purchaser represents and warrants that any trademark or artwork is the Purchaser's property or that the Purchaser has the legal right to use and reproduce all product associated trademarks and/or artwork. In the event Universal receives notice that a Purchaser's trademarks or artwork infringes on the rights of others, Universal will remove the contested trademarks and artwork until the Purchaser provides reasonably satisfactory proof that the notice of infringement is invalid.

PROFESSIONAL & SAMPLE SIZES

There is no minimum order required for professional or sample sizes. Professional and sample size products are non-customizable and orders will ship standard ground within 2 days of order receipt.

Return Policy: Professional & Sample Products

Return any product in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund.

After 45 days, return any product in new condition and appropriate for resale for a refund, less a 20% restocking fee.
Items returned to Universal Companies after 90 days will not be accepted for return or returned to you.

Can I change or cancel my order once it is placed?

Once an order is placed, it cannot be canceled or changed.

What if my shipment is damaged?

Please keep all packing materials until items have been fully inspected. Contact Customer Service at support@yourbrandskincare.com or 833-855-9505 within 72 hours to report the damage.

Something's missing from my order. What should I do?

Items missing from your order must be reported missing within 48 hours of receipt for replacement.

How do I return something I ordered to Universal Companies?

Here are 4 easy steps to returning your product:

Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 833-855-9505 or by email at support@yourbrandskincare.com.
Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service. If applicable, include RMA or RA number.
Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued.
Returns should be addressed to:

Universal Companies / Your Brand Skin Care
18260 Oak Park Dr.
Abingdon, VA 24210
Attn: Returns Department

NOTE: Return shipping charges are the responsibility of the customer.

How long will it take to get my refund?

Please allow 14 days for a credit to be processed and issued once returned items are received.

LIMITATION OF LIABILITY

The Purchaser warrants and represents that it maintains product liability insurance for all products offered for sale, and notwithstanding anything to the contrary, the Purchaser will be solely liable for claims, demands, damages, liabilities, and losses, whether for bodily injury, death, or property damage, that arises or is alleged to arise from the use of a Purchaser's products. The Purchaser agrees to indemnify and hold harmless Universal Companies, Inc., its officers, directors, employees, agents and contractors (“Universal Parties”) of and from any and all such claims, including all defense costs associated with such claims.

Universal’s sole and exclusive responsibility to any purchaser of product through this site will be for the cost of the product sold. In no event will any of the Universal Parties be liable to any product purchaser for claims alleging product liability or for damages arising from any use of a product, including special, consequential and punitive damages or claims for lost profits.